Privacy Policy

Last updated: [PUBLISH DATE]. This policy covers the pages Epic Electric Ltd. ("we", "us") uses to take service requests. We follow British Columbia's Personal Information Protection Act (PIPA) and Canada's Anti-Spam Legislation (CASL).

What we collect

• What you type or pick in our form: your name, phone number, email, the town your home is in, and your answers about the job.
• How you reached us: the ad or link you came from (for example a Google or Facebook click reference and campaign tags), stored in a cookie on your device for up to 90 days.
• Basic visit data collected by Google Analytics, Google Ads and the Meta (Facebook) pixel, such as pages viewed, device type and approximate location.

Why we collect it

• To call, text or email you back about your request and set up the work.
• To follow up if we miss each other, until you reply, book, or ask us to stop.
• To see which ads bring real enquiries, so we spend less showing ads to the wrong people. We may share a scrambled (hashed) version of your phone number or email with Google or Meta for this. It is not used to sell you anything else.

Who sees it

Epic Electric staff, and the companies that run our systems for us: our customer-management software, our marketing provider Apex ACQ, Google and Meta. We never sell your information.

Texts and emails

When you send the form you agree we can contact you about your request. Reply STOP to any text, or use the unsubscribe link in any email, and we'll stop. Message and data rates may apply.

How long we keep it

As long as we need it to do the work and keep our job records, then we delete it.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or withdraw your consent. Contact our privacy officer: Evan Leimert, [email protected], 250-859-5195, Unit 13, 727 Stremel Rd, Kelowna, BC V1X 5E6.

Cookies

You can block or delete cookies in your browser settings. The form still works without them.